offered by:
TotalCom, Inc.
4.5¢
State-to-State
All Day, Every Day
Below are answers to the most frequently asked questions regarding our long distance plan. If you have any questions that are not answered here, please email us or call us at 1-800-514-6322.
Answers to your Frequently Asked Questions
Q. Who is the underlying carrier for PNG?A. All customers are provisioned to Qwest (or Touch America).
Q. How will I know if I'm switched to PNG?
A. Just call (toll free) 1-700-555-4141 and listen for "Qwest" (or Touch America) who is PNG's Network Provider.
Q. What are the PNG billing options?
A. PNG is a direct-billed service, which means customers will receive a separate statement each month for their service. You can either pay your bill by check or by AutoPay (credit card draft).
Q. What are the billing increments?
A. The length of your calls are measured (and billed) in 60 second increments. The minimum length of each call is 60 seconds.
Q. Under what name will the charges appear on my phone bill?
A. Customers will receive a separate statement directly from PNG.
Q. What are PNG's PICC and USF fees?
A. The FCC imposed PICC fee is $4.31/line for additional Commercial lines (the first commercial line and all residential lines are free of charge). The FCC imposed USF (Universal Service Fund) of 7.94% will be charged on all interstate and international calls.
Q. Does PNG offer calling cards?
A. Yes. The Travel Card rate is currently 12.9¢ per minute. All calling card calls will be included in your monthly bill.
Q. Does PNG credit switching fees?
A. Yes! Just write your PNG account number on your Local Phone Bill (with the switch fee) and fax it to the PNG Customer Service Department at 513-942-5579. You may also mail it to PNG via US Mail (their address will appear on your invoice).
Q. How long should it take for service to be activated?
A. Please allow 4 to 10 days for the switch-over to take effect.
Q. Who do we contact for activation problems?
A. You can go on-line at http://esupport.pngcom.com/cgi-bin/png/people, or call 24 hour customer service at 1-800-860-9495.
Q. Does the $2.50 fee apply to each service separately or can we include usage from everything?
A. The fee is only incurred if the total usage of all services on the account is less than $15 in any billing period.
Questions? Comments? Please contact us:
Call
Us: 1-800-514-6322
Email Us: telecom@htc.net
